Choosing the right customer experience conference can be tricky. With so many events happening worldwide, it’s hard to know which ones are truly worth attending.

Whether you want to learn new strategies, hear from experts, or meet other professionals, picking the right event can make a big difference.

To help you out, I’ve created a list of the top CX conferences happening in 2025. These events are packed with valuable insights and opportunities to help you grow and stay ahead in customer experience.

Let’s take a look and find the one that’s perfect for you.

Top Customer Experience (CX) Conferences to Attend in 2025

We have split the CX conference into regions, and you can find the links to each for more details.

CX Conferences in 2025- Global/Online Access

Event Name	Dates	Location
Adobe Summit	March 18-20	Las Vegas, US & Online
Connections 2025	June 11-12	Chicago, US & Online
CX Summit North America by Forrester	June 23-26	Nashville, US & Online
CX EMEA by Forrester	June 2-4	London, UK & Online

CX Conferences in 2025 - USA

Events	Dates	Location
Customer Contact Week	January 27-29	Orlando, US
Customer Success Summit	January 30	Washington D.C., US
Customer Success Summit	February 11-12	Austin, US
Future of CX Expo	February 11-13	Fort Lauderdale, US
CX USA Exchange	February 25-26	Fort Lauderdale, US
Annual Client Conferences	March 4-5	Phoenix, US
X4 2025	March 18-20	Salt Lake City, US
Experience 25	March 24-26	Las Vegas, US
Pharma CX Summit	March 25-26	Princeton, US
Zendesk Relate	March 25-27	Las Vegas, US
NACAS South CX	March 30 - April 2	Dollywood, US
Customer Contact East	April 6-9	Orlando, US
Customer Connect Expo 2025	April 16-17	Las Vegas, US
CXPA 2025 Conference	April 28-30	Indianapolis, US
CX Energy	April 28 - May 1	North Carolina, US
Customer Service & Experience West 2025	April 29-30	San Diego, US
Chief Experience Officer Exchange	May 14-16	Memphis, US
CX BFSI USA Exchange	May 19-20	USA
CXps 2025	May 20-22	Puerto Rico, US
NACAS Central CX	June 1-4	Michigan, US
Northeast Contact Center Forum	June 5	USA
NACAS West CX	June 8-10	Colorado, US
CCW Las Vegas	June 9-12	Las Vegas, US
CX Healthcare Exchange	June 24-25	San Diego, US
Franchise CX Conference	June 24-26	Atlanta, US
NACAS East CX	June 22-25	Boston, US
Customer Experience 2025	July 24-26	US
Genesys xperience	Sept 8-10	Nashville, US
CS100 Summit	Sept 22	Sundance Mountain Resort, US
CX Retail Exchange USA	Sept 23-24	Texas, US
Customer Contact West	Oct 19-22	Tucson, US

CX Conferences in 2025 - Europe

Events	Dates	Location
CX Summit by Boussias	January 30	Athens, Greece
Succeet25 & CX Summit	February 12-13	Frankfurt, Germany
CCW 2025	February 24-27	Berlin, Germany
Annual Conference 2025	March 4	London, UK
CCW Digital Europe	March 4-6	London, UK
CX BFSI UK Exchange	March 17-18	London, UK
Customer Experience Conference London	March 18	London, UK
All4Customer	April 1-3	Paris, France
UCX Manchester	April 2-3	Manchester, UK
Customer Experience Conference DACH	April 3	Berlin, Germany
Digital Transformation & Customer Experience Summit	April 10-11	Amsterdam, Netherlands
CX Retail EU Exchange	May 20-21	Lisbon, Portugal
Customer Loyalty Conference	May 21	Stockholm, Sweden
CX EMEA by Forrester	June 2-4	London, UK & Online
Gala Agora Directeurs Expérience Client	June 3	Paris, France
Customer Experience in Financial Services Conference	June 18-19	London, UK
CX Retail Exchange	July 7-8	London, UK
NRF 2025	Sept 16-18	Paris, France
All4Customer Meetings	Sept 16-18	Cannes, France
Les Palmes de la Relation Client	Oct 6	Paris, France
Customer Contact Week Europe	Oct 6-8	Amsterdam, Netherlands
Customer Engagement Summit	Oct 9	London, UK
CX Solutions Summit	Oct 22	London, UK
CCW Europe Exchange UK	Nov 11-13	London, UK
Call and Contact Centre Expo	Nov 19-20	London, UK

CX Conferences in 2025 - Asia-Pacific

Events	Dates	Location
CX Leaders Forum	Feb 27	Sydney, Australia
CCW Australia and New Zealand	March 4-6	Gold Coast, Australia
The Customer Show Asia 2025	March 19-20	Singapore
E3CX	April 21-22	Riyadh, Saudi Arabia
Customer Experience Live Show MEA	May 13-14	Dubai, UAE
CX Asia Week	June 17-20	Singapore
The Customer Show	August 13-14	Melbourne, Australia
Customer Contact Week Asia	Sept 2-5	Singapore
Customer Success Festival	Nov 6	Sydney, Australia

10 Must-Attend Customer Experience Conferences in 2025

Being on top of new CX trends is essential to keep up with the trends. We have already provided you with all the CX conferences happening this year. However, here are some key events you must attend.

1. CX USA Exchange

When and Where: February 25-26 | Fort Lauderdale, US
Who Is It For: CX leaders, professionals, and innovators in the U.S.

This exclusive event offers a platform to share innovative ideas and best practices to drive customer experience excellence. It’s an opportunity to rethink and continuously improve your approach to customer satisfaction.

What can you expect? Keynotes from industry pioneers, interactive discussions, and actionable insights to take your CX strategy to the next level.

2. Customer Contact Week Australia & New Zealand

When and Where: March 4-6 | Gold Coast, Australia
Who Is It For: CX professionals focused on customer contact and service delivery.

It’s the premier annual conference dedicated to innovation and excellence in customer experience management in the APAC region.

What can you expect? Insightful sessions on trends and best practices, networking opportunities with industry leaders, and hands-on workshops to enhance your customer service strategies.

3. X4 Summit by Qualtrics

When and Where: March 18-20 | Salt Lake City, US
Who Is It For: CX, employee experience, and experience management professionals.

Hosted by Qualtrics, the global leader in experience management, this summit focuses on transforming customer and employee experiences through cutting-edge technology and strategies.

What can you expect? Inspirational keynotes, expert sessions, and networking with over 18,000 organizations already using Qualtrics' solutions.

4. All4Customer

When and Where: April 1-3 | Paris, France
Who Is It For: Marketing, customer relations professionals, and those interested in e-commerce, AI, and environmental sustainability.

This is a unique blend of strategy and innovation. The event explores the latest trends reshaping customer expectations and loyalty.

What can you expect? Exploration of new technologies and sessions on adapting major disruptions like AI and sustainability.

5. CX North America by Forrester

When and Where: June 23-26 | Nashville, US & Online
Who Is It For: CX professionals aiming to make customer experience a core organizational focus.

This prestigious conference helps broaden the influence of CX across ecosystems, offering actionable strategies and insights to elevate CX to the next level.

What can you expect? Workshops, industry research presentations, and keynotes from Forrester analysts and top CX executives.

6. Genesys Xperience

When and Where: September 8-10 | Nashville, US
Who Is It For: Professionals exploring the latest advancements in AI and customer journey management.

Learn how AI-powered experience orchestration can set you apart from competitors in an evolving digital landscape.

What can you expect? Sessions on AI, digital transformation, and customer journey innovation.

7. CX Retail Exchange USA

When and Where: September 23-24 | Texas, US
Who Is It For: Retail CX leaders navigating a rapidly changing market.

Gain strategies to maintain high-quality customer experiences in volatile retail environments.

What can you expect? Networking with top retail brands, workshops on adaptive CX strategies, and insights into cutting-edge retail technologies.

8. CS100 Summit

When and Where: September 22 | Sundance Mountain Resort, US
Who Is It For: Customer success executives and leaders.

This exclusive event, limited to 100 attendees, focuses on driving inspiration and innovation in customer success leadership.

What can you expect? Intimate discussions, leadership workshops, and strategic insights tailored for top-level executives.

9. Customer Contact Week Europe

When and Where: October 6-8 | Amsterdam, Netherlands
Who Is It For: European CX professionals and organizations embracing digital transformation.

The event introduces Europe’s first Customer Management Disrupt-a-Thon and offers strategies for leveraging automation and AI.

What can you expect? Cutting-edge insights, an awards ceremony, and over 100 expert speakers across the 3-day summit.

10. CX BFSI USA

When and Where: October 15-16 | US
Who Is It For: CX leaders in banking, financial services, and insurance.

Explore how digital innovation and personalization redefine CX in financial services.

What can you expect? Expert-led sessions, networking with peers, and insights into the evolving landscape of CX in BFSI sectors.

How to Choose the Ideal Customer Experience Conference?

It can be challenging to decide which customer experience (CX) conference to attend when there are so many options available. To make it simpler, here’s a clear explanation of how to choose the right one for you.

Reputation

Start by looking at how well-known the conference is. A good conference usually has expert speakers who are respected in the industry. It should also cover a variety of topics that are relevant and helpful for professionals like you.

Also, reviews or feedback from people who attended the event in the past should be checked to see if they found it useful.

Industry Diversity

The best conferences attract people from different industries, like retail, finance, healthcare, and technology. This mix helps you learn from new perspectives and ideas.

Look at the topics the conference will cover and see if they match what you’re interested in or what would help you grow professionally.

Networking Opportunities

Networking means meeting and connecting with other professionals.

A good conference will have special activities like small group discussions, social events, or one-on-one meetings where you can talk to industry leaders and peers. This is a chance to build relationships that might help you in your job or future projects.

Return on Investment

Conferences cost money and time, so it’s important to think about what you’ll gain compared to what you’ll spend. Look at the ticket price and other costs, like travel and accommodation.

Think about whether the knowledge, skills, and connections you’ll get are worth the money. Some conferences offer discounts if you book early, which can help you save.

Why You Should Attend a Customer Experience Conference This Year

Whether you're in marketing, support, product, or leadership, here’s what you’ll walk away with:

Fresh ideas for improving your customer journey
New tools and tech worth trying (before everyone else does)
Real-world case studies from brands solving the same challenges as you
Connections with CX pros who get it — and might just become your next collaborators

In short: go for the insights, stay for the energy, and leave with a game plan.

Convincing Your Manager to Approve Your Customer Experience Conference Attendance

Trying to get the green light from your manager? Here's how to make a strong case — without sounding like you're just looking for a few days out of the office.

1. Frame it as a business investment, not a perk

Show how attending will help you bring back insights that directly impact team goals — better CX strategy, improved retention, or more efficient tools.

2. Highlight relevant sessions

Share the agenda. Point out specific keynotes or workshops that tie directly to your current projects or pain points.

3. Emphasize ROI

Let them know it’s not just note-taking — it’s actionable. You’ll return with best practices, vendor recommendations, or even a draft plan based on what you learned.

4. Offer to share what you learn

Promise to run a mini session or debrief for your team post-event. That way, your company gets multiplied value from a single pass.

5. Keep the costs clear and lean

Include a simple breakdown: ticket price, travel, and what’s included (some events offer meals, training credits, or free tools). It helps them see it as a smart spend, not a luxury.

Bonus tip: Some conferences have group discounts or early-bird pricing — use that to your advantage.

How to Plan for a Customer Experience Conference

Great — now let’s make sure you get the most out of it. A little planning goes a long way in turning a good event into a game-changing one.

1. Set Clear Goals

Are you looking for tools? Strategy ideas? Networking? Know what you want to walk away with so you can prioritize your time.

2. Review the Agenda in Advance

Highlight the sessions, speakers, or tracks that matter most to your role or team. Don't just wing it — plan your day like you would any important meeting.

3. Connect Ahead of Time

See who’s going. LinkedIn and event apps are great for pre-conference intros. Book coffee chats in advance to make the most of your time there.

4. Pack Smart (Yes, Seriously)

Bring business cards, a notebook, portable charger, and comfy shoes. And don’t forget to leave room for swag — it’s real.

5. Block Post-Conference Time

You’ll leave inspired and overloaded. Block a few hours after the event to sort notes, recap key takeaways, and start turning insights into action.

Making the Final Decision

To pick the right CX conference, focus on these four things: how respected the event is, how much variety it offers, how good the networking opportunities are, and whether the costs are reasonable for what you’ll gain.

By thinking about these points, you’ll find a conference that’s a great fit for you and your goals.

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