Whether you want the most powerful chatbot platforms or want to try the most popular chatbot builders out there, we got you!

Imagine assigning a companion to each of your customers for their complete customer journey. Someone who can maintain proactive communication, tirelessly, 24×7. Someone who can turn the entire search process into a conversation.

From chatbots to AI-powered assistants, these platforms are changing the way businesses handle customer queries, product recommendations and more

In this guide we’ll cover everything you need to know about the best chatbot platforms and we’ll get into the top ones.
with mundane conversations, answering the same questions again and again.

13 Top Chatbot Builders for Your Business

Here’s our list of the 13 best chatbot platforms to look out for:

SurveySparrow Chatbots
ProProfs Chatbot
Microsoft Bot Framework (Azure Bot)
Acquire
ChatterOn.io
MobileMonkey
Flow XO
Aivo
Botsify
Amazon Lex
Chatfuel
Manychat
Sequel

Best Chatbot Platform #1: SurveySparrow Chatbots

When it comes to creating AI powered chatbots without coding, SurveySparrow stands out as one of the best free chatbot builders out there. In just a few minutes you can design and deploy fully functional chatbots that enhance user engagement and streamline interactions on your website.

Advantages of SurveySparrow’s chatbots:

No-code Chatbot: Copy-paste the auto-generated embed code to your site. Any changes made to the chatbot will be updated in real time.
Pipe & Personalize: Use question piping and custom variables to personalize the chatbot. Create expressions to perform calculations within your chatbot.
Conditional Logic: Implement display and skip logic to optimize the flow of conversations. Show only relevant questions and skip the rest.
Custom Design: Style your chatbot with pre-made themes or build your own. Add CSS for full control over the chatbot’s design.
Real-time Data: See responses in real time, filter the data and export reports. Use the Compare feature to cross-tabulate responses.
Multi-Channel: Deploy your chatbot across multiple platforms like websites, mobile apps and social media channels so your users have a consistent experience everywhere.

In short, SurveySparrow’s no-code chatbot builder allows you to create a fully functional chatbot in seconds without writing a single line of code. You can set up triggers for the chatbot to launch automatically when visitors first open your site, scroll to a certain section or spend a certain amount of time on a page. It’s easy and effective way to engage users and automate conversations.

With SurveySparrow’s chatbot platform, you can do more than just initiate a conversation. Keep your audience engaged with live chat that can be embedded in your website or blogs. The specifically designed inline embedded chatbots can collect information from individual website visitors.

Chatbot SurveySparrow advantages

With such an intelligent bot put in place, you can generate leads quite easily. The interactive and round-the-clock available chatbots can turn an otherwise dull feedback process engaging. Indeed, SurveySparrow’s platform provides the best chatbots through and through.

Want to create a chatbot for free? SurveySparrow provides a Forever Free plan with limited features and a free trial for testing the product. Sign up below.

Best Chatbot Platform #2: ProProfs Chatbot

proprofs chatbot builder

ProProfs Chatbot is an easy-to-use tool that enables you to build AI-powered bots in no time. These powerful bots can help you generate leads, automate support, and do much more. Each bot can have a variety of questions ranging from open-response questions to multiple-choice questions.

With intelligent chat routing, your bot can help you route chats to the desired operator. ProProfs Chatbot offers native integrations with ProProfs Knowledge Base and ProProfs Desk that allow you to create a complete support strategy.

With pre-chat forms, you can ask visitors for their details and convert them to leads. You can integrate this tool with popular CRM like Salesforce, MS Dynamics, etc., to store all your leads in one place.

With ProProfs Chatbot, you can access ready-made chatbot templates. To get started, all you need to do is copy and paste the code snippet of the bot. Add this code to your website’s HTML and you are ready to delight customers.

Key Features:

AI chatbot to generate leads, automate support and manage customer interactions.
Intelligent chat routing so customer queries reach the right support agent.
Integrates with CRMs like Salesforce and MS Dynamics for lead management.
Pre-chat forms to collect visitor information and convert them into leads.
Ready to use chatbot templates and code snippet to add to your website.

Best Chatbot Platform #3: Microsoft Bot Framework

Microsoft Azure holds strong integrations with Microsoft APIs including Bing search, Text Analytics API and Cognitive Services.

Coined as the Azure Bot Service, the major merit to this bot framework is its integration with the whole tech ecosystem. Connect to an online site, an app, Slack, Cortana, Skype, Telegram, Messenger, SMS, and so on using the intelligent bot they offer. With its cognitive intelligence, the bot is powerful enough to give smart recommendations, translate or even recognize users in images.

The bot holds strong integrations with Microsoft APIs including Bing search, Text Analytics API and Cognitive Services. The platform has established its target markets to be as travel, banking, and entertainment industries. With voice commands incorporated into the framework, it allows organizations to streamline their activities.

Key Features:

Uses Microsoft Cognitive Services for advanced NLP and understanding.
Integrates with Microsoft APIs like Bing Search and Text Analytics.
Deploy your chatbot across platforms like Skype, Telegram, Slack and more.
Voice commands for voice enabled interaction, perfect for industries like travel and entertainment.
Scalable with Azure integration for large enterprises.

Best Chatbot Platform#4 Acquire

Acquire is an AI chatbot platform that works 24*7 to solve all customer queries. It’s programmed to provide answers to the frequently asked queries of the users, allowing support agents to focus on other complex questions. With a routing facility, that requires no coding knowledge, it can route the specific questions directly to the designated agents.

With this easy-to-use Chatbot you just have to decide your goals, purpose of the chatbot, and then set up a custom workflow.

Acquire is an AI-powered chatbot that works 24*7 to solve all customer queries.

You can also send personalized messages from the chatbot on your company’s important pages to drive leads. You can do this through lucrative offers or limited-time coupons. It will also send qualified leads to support agents and reduce manual efforts.

Key Features:

AI chatbot that works 24/7 to answer frequently asked customer questions.
No coding required for setup, so a simple and customizable chatbot workflow.
Send personalized messages or offers on critical web pages to generate leads.
Chat routing to automatically route complex queries to human agents.
Intuitive and customizable dashboard to monitor and optimize chatbot performance.

Best Chatbot Platform#5: ChatterOn.io

Chatteron is yet another bot development platform that provides you the required tools to create Facebook Messenger chatbots without any need for coding.

ChatterOn is one of the best AI chatbots development that provide you with the required tools to create Facebook Messenger chatbots without any need for coding. The platform is easy enough for any non-technical user.

ChatterOn helps to control the bot flow. You can set up the AI by giving a few examples based on the expected conversation between the user and bot. The proprietary self-learning contextual AI hosted by ChatterOn makes it agile and adaptable.

Furthermore, it is a full-stack chatbot development platform.

Key Features:

No-code platform to build Facebook Messenger chatbots.
Self-learning contextual AI that adapts and improves over time based on customer interactions.
Full-stack chatbot development environment for non-technical users to control bot flows.
Manage multiple chatbot conversations simultaneously with minimal setup.
Detailed analytics to track and improve chatbot performance and engagement.

Best Chatbot Platform#6: MobileMonkey

MobileMonkey platform has templates that are suitable for e-commerce, food business, and customer support.

The predefined chatbots are ready to start off when you are. The chatbot platform has templates that are suitable for e-commerce, food business, and customer support.

Though simple, the chatbots of MobileMonkey does the job quite efficiently. The well-equipped templates make things much easier.

If it is an e-commerce chatbot that you desire, you need only add products, FAQs, and a few general settings. The Paypal and Stripe API integrations make the experience pleasant.

It is a chatbot that is ideal for small companies with its simplicity. The technology helps the platform strong enough to accommodate enterprises too.

Key Features:

Pre-built chatbot templates for e-commerce, customer support and food industry.
PayPal and Stripe integrations to accept payments directly through the chatbot.
Drag-and-drop interface to set up in minutes without coding knowledge.
Optimize lead generation with personalized interactions and offers on key pages.
Suitable for small businesses and large enterprises with scalable infrastructure.

Best Chatbot Platform#7: Flow XO

Flowxo has rightfully earned its place in this list with more than 100 built-in modules and integrations.

The controversial chatbot platform, Flow XO has rightfully earned its place in this list with more than 100 built-in modules and integrations. The easy-to-use editor is another highlight of this platform; the chatbot saves you truckloads of time with pre-built-in templates at your fingertips.

Flow XO can help carry out many complex tasks such as scheduling appointments. You can also execute customized Java scripts or delay a message for a given time frame. The feature to save your data can help you analyze and track it via Google Sheets and Trello.

The free plan allows you to have 500 interactions from 5 bots. The paid account assures you of an unlimited amount of bots, and you will be charged a pro-rate amount for upgrades. What more can you want?

Key Features:

Over 100 pre-built integrations with services like Google Sheets, Trello and Slack.
Easy to use interface with pre-made templates to build chatbots fast.
Can handle complex tasks like scheduling appointments and executing custom JavaScript commands.
Free plan allows 500 interactions across 5 bots, paid plans unlimited bots.
Customizable workflows and data storage for better tracking and analysis.

Best Chatbot Platform#8: Aivo

Aivo can be considered the best chatbot if you wants yours to be flexible enough to adapt itself in accordance with the rules the channel it is planted in.

Aivo is considered to be one of the best AI chatbot platforms. Aivo can help you to communicate with your customers in real-time via text or voice.

Aivo’s AgentBot is flexible enough to adapt itself in accordance with the rules of the channel it is planted in. This chatbot can respond automatically without compromising on delivering a personalized experience.

The easy integrations hosted between Aivo and third-party platforms such as Zendesk, Salesforce, Zapier, and Live promise a seamless experience.

Key Features:

Real-time communication with customers via text or voice for better engagement.
Flexible AI adapts to the rules of each communication channel (e.g. website, social media).
Integrates with platforms like Zendesk, Salesforce, Zapier and more for better customer management.
Personalizes interactions based on customer data without sacrificing response quality.
For businesses that need flexible chatbot solutions across multiple channels and industries.

Best Chatbot Platform#9: Botsify

Yet another one in our list of best chatbot platforms is Botsify. It is a Facebook chatbot platform that makes it easier to integrate other chatbots into your system.

There is a basic version that is available for free. Though it is a platform for non-technical users, much like Chatfuel, the interface is a bit more intuitive than the former.

The pre-built templates of Botsify address specific tasks that include templates for hospitals, hotels, and general FAQs. Moreover, Botsify has an added ability to identify what it calls ‘entities’. These entities are just different words that the bot has picked up in the customer’s interaction.

Several default entities such as identifying numbers are also there. But the drawback is that the bot cannot handle multiple entities to be correlated with one phrase.

Key Features:

Facebook chatbot platform that integrates with other systems for automation.
Free version for basic use, perfect for non-technical users.
Pre-built templates for industries like healthcare, hospitality and customer support.
Recognizes customer interaction patterns and adjusts responses with entity recognition.
Multi-language support and simple interface for wider audience.

Best Chatbot Platform#10: Amazon Lex

Amazon Lex bots work to carry out a specific ‘intent’ or an action that you want it to perform.

One of the best chatbots, Amazon Lex, is a branch of Amazon’s Alexa. The technology functions as a service for creating conversational interfaces using voice and text. One can use it with any application.

Lex bots work to carry out a specific ‘intent’ or an action that you want it to perform. For example, if you are a doctor, you can have a Lex bot that takes care of your scheduled appointment alone.

You will be able to develop a chatbot using the Amazon Lex console. You will be provided with a GUI. Also, you can configure the bot to better suit your needs using lambda functions.

The integrations maintained with Facebook Messengers, Twilio SMS, and Slack will let your bot be flexible. Once your customer engagements develop and grow, Amazon would back you up with a powerful enough infrastructure.

You will be able to power your bot experience as you grow. You will be paying for the bot too as you go. Your usage will be measured against the requests processed.

Key Features:

Amazon Lex is built on the same technology that powers Amazon Alexa, voice and text conversational interfaces.
Intent based design to perform specific user actions (e.g. scheduling appointments, handling orders).
Integrates with platforms like Facebook Messenger, Twilio SMS and Slack.
Can handle complex conversational tasks with lambda functions for custom behavior.
Pay as you go pricing so you only pay for what you use and interact with.

Best Chatbot Platform#11: Chatfuel

Chatfuel is the best chatbot for you, the aim is engaging your audience with proactive communication.

Another platform that helps just-about-anybody to have a chatbot with no coding requirements, Chatfuel focuses on media agencies and restaurants.

Another attractive deal that Chatfuel promotes is that you will be owning a full-featured chatbot in under 7 minutes. You can use Chatfuel’s AI chatbot development for sharing news and engaging your audience with proactive communication. This chatbot can also be used to make reservations and set up FAQs.

The seamless integrations hosted by Chatfuel make it adaptable to all your needs. You can use the basic version for free, while the premium version costs $30 per bot.

Key Features:

No-code chatbot platform for industries like media and restaurants, easy to build functional bots.
Build a chatbot in under 7 minutes, super fast setup.
Proactive audience engagement through automated messaging, share news and make reservations.
Integrates with popular platforms, the bot can serve multiple purposes.
Free version, premium version $30 per bot for extra features.

Best Chatbot #12: Manychat

Manychat lets you create and own a chatbot under 2 minutes.

Manychat helps you create a Facebook messenger bot that is very easy to use and is free. Many chatbot builder platforms require a team to assemble it on your website or any other desired platform.

ManyChat requires no coding. Manychat lets you create and own a chatbot in under 2 minutes. The drag and drop builder of Manychat makes it possible for you to save time, making it one of the best chatbots for websites.

The requirement demanded by the bot builder platform is that your business needs a Facebook page. They need you to connect the page to Manychat. The primary focus of Manychat is to nourish your marketing and sales strategies.

Key Features:

Create a Facebook Messenger chatbot in under 2 minutes, no coding required.
Drag-and-drop builder to build and deploy your bot fast.
For marketing and sales automation.
Lead generation, deliver personalized messages directly to Facebook pages.
Free plan for small businesses with basic chatbot features.

Best Chatbot Platform#13: Sequel

Sequel offers an array of chatbot templates for various purposes of engagement. The templates include PublisherBot, PersonalBot, StoryBot, GameBot, and ChatterBot. But it doesn’t end there. You even have the provision to customize your Chatbot template with much ease, thanks to their drag and drop interface.

Sequel’s Natural Language Processing technology makes it one of the best chatbots to engage users in a conversational manner. Sequel Bots also lets you integrate with other services using a web API. Also, you can publish the bots on Kik, Telegram, Viber, and Messenger.

From building some credibility for your brand to nurturing leads, follow-up is essential for any business communication with its potential customers. Most of your clients probably have a messenger installed on their devices. This makes it easier to connect with them through chatbots like Sequel.

Key Features:

Chatbot templates for industries like publishing, storytelling and gaming.
NLP for conversational dialogue with users.
Integrates with external services via web APIs for more functionality and customization.
Drag-and-drop interface to build and customize chatbots for specific use cases.
Publish bots on multiple platforms like Kik, Telegram, Viber and Messenger.

How to choose chatbots for your website?

Chatbots have been here for a while now.

Chatbots are meant to improve customer engagement and reduce customer support expenses substantially. But with more and more businesses choosing chatbots to automate many of their customer interactions, it’s hard to choose the one you need from it.

Not all chatbots are for all use cases. Chatbots are designed and meant to be used only to address specific use cases. However, your are some tips to choose a good chatbot:

Understand the task you are trying to solve.
Decide the channels where your chatbot will interact with customers.
Make sure you have the backing of expert support and documentation in case of glitches in your chatbot.
Ensure your chatbot supports multiple languages with natural language processing.
Check for actionable statistics on performance.

Wrapping Up!

Chatbots are here to stay and you’re already on the right path! From taking the load off your team by answering the same questions over and over to delivering real time support, chatbots can really supercharge your customer experience.

Remember when Amazon launched cashier-less stores? You can create that kind of innovation with the right chatbot. Choosing the right platform will save you time and money and get you better results for your business.

Take the next step—find the perfect chatbot builder today and make the most of this powerful tool!

Best AI Chatbot Platforms: Build Powerful No-Code Chatbots