Hunting for the right NPS® tool? I have come up with the right targets for you to hunt down.

I understand having a free version of the tool is essential to test its efficiency. This is why I came up with this list of top free NPS® tools. I will educate you on the reasons why the following NPS® tools are best, and what you can expect from their free versions.

The following are some key takeaways from the blog.

TL;DR

SurveySparrow and Startquestion are the only free NPS® tools on the list that support AI survey creation.
Thermostat.io is the dedicated NPS® tool in the list. (As in it can only be used for NPS® surveys)
The only NPS® tools (in this list) that offer 50 responses or more per month are SurveySparrow, Survio, Jotform, and Qualaroo.
Free tools that don't offer NPS® surveys in its free version are Survio and Startquestion.
SurveySparrow is the only NPS® tool that supports more than 10 channels to share surveys.
Survey Kiwi is the cheapest NPS® tool on the list, with a starting price of $7 per month (when billed annually).

Overview of the NPS® Survey Tools

My intention with the following table is to help you get a quick overview of all the NPS® tools I have listed here. Based on the table you can skip to your preferred tool.

Have a look at it.

NPS® Tools	Free Version	Trial Period	Starting Price (Billed Annually)	AI-Powered Features
SurveySparrow	Yes	14 days	$19/month	Yes
SatisMeter	Yes	14 days	$199/month	No
Jotform	Yes	7 days	$34/month	No
Survicate	Yes	10 days	$89/month	Yes
Survio	Yes	14 days	€12/month	No
Survey Kiwi	Yes	7 days	$7/month	No
Thermostat.io	Yes	30 days (cashback policy)	$49/month	No
Startquestion	Yes	14 days	$24/month	No
Qualaroo	Yes	-	$19.99/month	Yes
Delighted	Yes	7 days	$17/month	Yes

*The trial period is for the premium features

Now let’s look at each tool in detail!!

10 Best & Free NPS® Survey Tools

The following are ten of the best and free NPS® tools you should look into. I have personally tried and tested each tool, offering genuine insights to my best efforts.

1. SurveySparrow

G2 Rating: 4.4/5 (2000+ reviews)

homepage of the voc tool - surveysparrow

Although the name indicates that the tool only supports surveys, SurveySparrow is much more than just that. From Simple surveys to brand reputation and experience management, it supports a wide variety of options. Among them one of the key tools is their NPS® software.

What Makes it a Good NPS® Tool?

segment-audience-custom-fields-in-surveysparrow-nps-software.png — NPS dashboard sample in SurveySparrow

I think one of the key features that makes SurveySparrow one of the best NPS® tools is its multi-channel distribution capabilities. I was able to share my surveys through WhatsApp as well as collect feedback through offline surveys. I personally think not many survey tools offer more than 10 channels to share the surveys.

Another thing was the real-time analytics, like every time someone completes the surveys I can see the results. And that’s not just it. You can make customer dashboards to track down the change in results. One such example is shown below.

customer trends in nps surveys in surveysparrow.png — Dashboard showing varying trends in NPS score

I loved how scalable the tool can be. As in, they provide features for startups as well as enterprises. Not to mention the integration capabilities that make it easy to adapt to my current tech stack.

AI-powered survey builder was the star of the free version for me. It’s super easy and customizable, cutting down the survey creation time by 90%.

A few notable features that’s available in the free trial and paid version are brand reputation management, ticket management, and text analytics.

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What Can You Get From the Free Version?

The free version of the tool provided me with options to create 3 unique surveys and collect up to 50 responses per month.

It also offered a 14-day free trial that allowed me to check on their top-tier features.

What I Disliked About the Tool

Every tool has its drawbacks and so does SurveySparrow. The surveys built with the AI feature includes all kinds of survey questions. This is good, but sometimes I don’t need any NPS® questions in the mix. So, that’s one.

The other thing was the limited access to their new and top features - specifically CogniVue. Though I was able to see the feature and what kind of data it can provide, It wasn’t in the free trial to test the feature.

What’s the Pricing Like?

There are quite a few plans to look into. For individuals, the starting price is like $19 per month. And for Teams, the pricing starts at $79 per month. There is a difference in how many surveys you can do, the amount of responses you can collect and so on.

Also, they offer a complete CX suite for $249 per month, as well as a custom option.

Both reputation and ticket management have separate pricing. More details regarding the pricing can be found in their pricing page.

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2. Satismeter

G2 Rating: 4.7/5 (30+ reviews)

homepage of the tool - satismeter.png — Source: SatisMeter

SatisMeter is a comprehensive feedback collection management software from Productboard. It allows us to create customer surveys to collect and analyze feedback. An NPS® tool is one among the many tools they provide.