What is a hotel guest questionnaire?

A hotel guest questionnaire is a survey designed to gather feedback from guests about their experiences during their stay. It helps hoteliers understand guest satisfaction levels and identify areas for improvement.

Why should I use a hotel guest questionnaire?

Using a guest questionnaire allows you to collect direct feedback, enabling you to make informed decisions to enhance service quality, address concerns promptly, and improve overall guest satisfaction.

What types of questions should be included?

Include a mix of question types such as: multiple choice, rating scales (e.g., 1-5), open-ended questions, and yes/no questions. This variety ensures comprehensive feedback covering different aspects of the guest experience.

What questions should I ask a hotel guest?

Ask questions that cover all aspects of the guest journey—from booking to check-out. For example: How would you rate your overall experience? Was your room clean and comfortable? How satisfied were you with our staff and service? Did you use any of our amenities? How was your experience?

What are good questions to ask in a questionnaire?

It depends on your goals, but generally, good questions are clear and concise, relevant to the customer experience, and easy to answer quickly. A mix of closed-ended (like rating scales or yes/no) and open-ended questions (like 'What could we improve?') gives you both data and context.

Survey & Feedback

Hotel Guest Questionnaire: Questions, Examples & Free Templates [2025]